Shipping and Delivery Policy

 

Shipping & Delivery Policy
Last updated: 24-Nov-2024

At Lumine Science , we strive to ensure a smooth and reliable delivery process for all our customers. Please read our Shipping & Delivery Policy carefully to understand our procedures.

Order Processing Time

  • Once your order is confirmed, we begin processing it immediately.
  • Products are prepared for shipment and handed over to our delivery partner, Shiprocket or shiprocket courier partners(whichever is selected by the customer at the time of checkout), within 48 hours of order confirmation, excluding weekends and public holidays.

Shipping Charges

  • Shipping charges, if applicable, are calculated at checkout based on the delivery location, product weight, and size.
  • Any applicable taxes or fees will also be displayed during checkout.

Delivery Timelines

  • The estimated delivery time will depend on your location. Typically, deliveries within India take 3-7 business days from the shipping date.
  • You will receive a tracking number once your package is dispatched, allowing you to monitor its journey via the Shiprocket portal or their tracking tool.

Delivery Areas

  • We deliver to most pin codes across India. If your location is not serviceable, you will be notified during the checkout process.

Order Tracking

  • After your order has been shipped, you will receive a confirmation email with a tracking link.
  • Use the provided tracking ID to follow your shipment’s progress in real-time.

Missed Deliveries and Reattempts

  • If a delivery attempt fails, our delivery partner will make subsequent attempts. For further assistance, you can contact our support team at customer.support@luminescience.in.

Damaged or Missing Products

  • If you receive a damaged product or find items missing from your order, please contact us within 48 hours of delivery with pictures and order details at customer.support@luminescience.in. We will investigate and take necessary actions promptly.

International Shipping

  • Currently, we only ship within India.

Contact Us

For any shipping or delivery-related queries, feel free to reach out:

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